Terms and Conditions
This site is owned by Atroni Services Limited with offices based at 3, Swan Avenue, Wallsend, Tyne, and Wear, NE287JH, United Kingdom.
These terms and conditions outline the rules and regulations for the use of our platform. By using linguise.com, you accept and agree to be bound by these terms and conditions.
It is important that you read these terms and conditions carefully before using our platform. If you do not agree with any of the terms and conditions, please do not access or use our platform.
We reserve the right to modify or update these terms and conditions at any time, without prior notice to you. It is your responsibility to review these terms and conditions periodically to ensure that you are aware of any changes.
Using Our Services
Linguise requires clients to provide a clear and written statement regarding the intended use of the document translation when using our services. In the absence of such a request, the translation will be solely for informational and comprehension purposes.
However, if the client formally requests in writing that the translation be considered the final document, it will not be subject to further editing by the client or any third party.
If the intended purpose of the translation is not disclosed by the client, Linguise will assume that it is solely for informational purposes.
Quotes
Linguise provides quotes that are subject to confirmation upon receipt of the client’s order. The quotes are dependent on the information provided by the client, including the description of the material and the intended purpose of the translation.
If the description of the material provided by the client is insufficient, Linguise reserves the right to modify quotes accordingly.
Payment
Linguise ensures the secure processing of all payments. Clients must ensure that the full payment amount is paid.
If the client fails to comply with these Terms and Conditions and fails to make the necessary payment, Linguise reserves the right to suspend work on both current and future orders from the client.
Payments made through our website will be reflected on the client’s bank statement with the billing descriptor LINATRO, UK.
Refund Requests & Customer Cancellations
In the event that the customer decides to cancel any work commissioned by Linguise, they will be liable for all completed work up to the cancellation date, as well as any additional costs or expenses incurred as a result of the cancellation.
Refunds will only be entertained in exceptional circumstances. If the completed work deviates significantly from the original order, the customer may request a refund within three days of receiving the work.
It is important to note that it may take up to 10 days for the refund to be processed and reflected in the customer’s bank account.
Account Termination
Termination by User
You have the right to terminate your account with Linguise.co at any time by providing us with written notice. Upon account closure, your access to our translation services and associated features will be terminated.
Upon account closure, you agree to settle any outstanding fees or charges owed to Linguise.co for services rendered prior to the termination. Furthermore, you acknowledge that any data, files, or content associated with your account may be permanently deleted upon account closure, and Linguise.co shall not be liable for any loss of data or content.
Termination by Linguise.co
Linguise.co reserves the right to terminate or suspend your account and access to our translation services at any time and for any reason, including but not limited to:
• Violation of these Terms & Conditions or any applicable laws or regulations.
• Suspected fraudulent, abusive, or illegal activities associated with your account.
• Non-payment.
In the event of account termination by Linguise.co, we will make reasonable efforts to provide you with prior notice via email. However, in certain circumstances, such as instances involving suspected fraudulent activities, we may terminate your account without prior notice.
Delivery of Translations
When placing an order for translation services, the customer must indicate their preferred delivery time, selecting between non-urgent translations that can be completed within seven business days and urgent translations that can be delivered on the same day.
Please note that any delays resulting from inaccuracies in the material provided by the customer will not be the responsibility of Linguise.
Complaints and Dispute Policy
Lodging a Complaint
If you have any complaints regarding our translation services, we encourage you to contact us directly at complaints@linguise.co. Please provide detailed information about your complaint, including relevant order or transaction details, to help us address the issue promptly and effectively.
Complaint Handling and Resolution
Upon receiving your complaint, we will acknowledge the receipt within 48 hours and initiate an investigation into the matter. Our team will review the complaint thoroughly, considering all relevant information provided.
We strive to resolve complaints in a fair and timely manner. Depending on the nature of the complaint, we will propose an appropriate resolution, which may include:
• Correcting any errors or deficiencies in the translation service.
• Offering a partial or full refund.
• Providing additional assistance or alternative solutions to rectify the situation.
We will communicate the proposed resolution to you within a reasonable time frame. If you agree to the resolution, we will proceed accordingly. If you are not satisfied with the proposed resolution, please refer to the Dispute Resolution section outlined below.
Dispute Resolution
If a dispute arises between you and Linguise.co that cannot be resolved through the Complaints process, we will proceed through a second stage reviewing the complaint from the start. We will ask you to provide a further documentation to help with the case and we will also proceed to have a meeting with yourself and our support team. We can consider this a mediation process that is non-biding where we will attempt to resolve the issue with terms that you will be satisfied with.
If this does not result in an agreeable resolution, then we will need to resolve the dispute through a resolution body. We will have 30 days to appoint a resolution body to handle this case, where they will proceed to investigate the issue and find a resolution.
Liability & Jurisdiction
Linguise will not be held liable for any direct, indirect, incidental, special, or consequential damages that arise from the use of our platform or services, including but not limited to, loss of profits, revenue, data, or business interruption.
Furthermore, Linguise will not be held responsible for any errors or inaccuracies in the translation of any document or material provided by the client, including any damage or loss resulting from the use of the translated material.
You agree to indemnify and hold Linguise, its affiliates, officers, directors, employees, and agents harmless from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of our platform or services.
Law & Jurisdiction
By using our platform or services, you agree that any dispute arising from or related to your use of our platform or services will be governed by and construed in accordance with the law. Any such disputes shall be subject to the exclusive jurisdiction of the courts.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, or if you wish to contact us for any reason related to our platform or services, you may do so by using the contact information provided on the “Contact Us” page.
